Data.com: Import is blocked when Duplicate Rule = allow with alert & Prospector Preferences = not allow
|Knowledge Article Number||000231327|
Data.com Prospector Duplicate Preferences alone prevent duplicates when a Data.com Key is present on a record that exists inside of Salesforce. Data.com Keys are appended to records that were either imported, or cleaned by Data.com.
It has been determined that when Duplicate Rules are activated, and set to 'Allow', but Data.com Prospector Preferences are set to 'Do not allow', an import of a record that meets the Matching Rule criteria will be blocked regardless of a Data.com Key.
This impacts users that have Data.com Prospecting Licenses only
How this is Encountered
Result: Error that Duplicate was attempting to be created, and the import is blocked
It has been determined that this is currently working as designed, and engineering is aware of the user experience. They are working towards a solution to provide a clear process for users that access these tools.
'Allowing Duplicates' within the Data.com Prospector Preferences resolves the issue
Note: it is still possible for Prospecting Users to prevent Duplicates based on Data.com Key:
How does duplicate prevention work with Data.com Prospector and Data.com Clean?