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February 2016 Chatter & Communities Mail IP Address Changes

Knowledge Article Number 000231331
Description
​Last updated (in English) on March 21, 2016. Update: The new IP ranges will be activated by the end of March 2016 (formerly targeted for February 15, 2016).

FAQs

 
  1. What are Chatter and Communities mail?

    1. Chatter and Communities mail include activity notifications and digests that contain content specific to your company’s activity on Chatter and Communities. This differs from system mail, which includes, but is not limited to, new user email notifications and password reset emails.

 
  1. Why is Salesforce implementing this change for Chatter and Communities mail IP addresses?

    1. In order to follow email marketing best practices and reduce the chance of IP addresses being blacklisted, we are separating the IP addresses used to send Chatter and Communities mail from the ones used to send system mail.

 
  1. What action do I need to take to prepare?

    1. If your organization has enabled email relaying, you will need to allow mail from the new Chatter and Communities mail IP addresses specified in the What are the Salesforce IP ranges to whitelist? article. If you do not include the new IP addresses by February 15, 2016, your end users may stop receiving Chatter and Communities notification emails.

    2. If your organization does not use email relaying, then no action is required.

 
  1. When is this change taking place?

    1. By the end of March 2016, we will begin to transition all Chatter and Communities mail from the existing system mail IP addresses to the new Chatter and Communities mail IP addresses.

 
  1. How can I get more information?

    1. For additional questions, open a case with Customer Support via the Help & Training portal.

 

The following questions may be relevant after we start sending Chatter and Communities notification emails from the new IP ranges:

 
  1. Why do I still see Chatter and Communities mail coming from non-Chatter and Communities mail IP addresses after March 2016?

    1. As all new IP addresses start out "cold", we need to progressively increase the volume of sends from and build the sender reputation of the new Chatter and Communities mail IP addresses. If all Chatter and Communities mail was sent from the new IP addresses immediately, the emails would risk being marked as spam by the internet. Eventually, all Chatter and Communities mail will come from the new IP addresses.

 
  1. Why have I stopped receiving Chatter or Communities notification emails?

a. You may have neglected to update your Network Settings to include the new IP addresses for Chatter and Communities mail. In order to receive all Chatter and Communities notification emails, update your Chatter and Communities mail IP addresses to those listed in the What are the Salesforce IP ranges to whitelist? article.




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