Edit Time-Dependent Workflow Criteria
|Knowledge Article Number||000231908|
|Description||Users might not be able to see "Edit" button after deactivating the "Time-Dependent Workflow Rule" still they can't edit the "Time-Dependent Workflow Criteria", so the reason behind this is due to pending actions of the workflow rule in the Time-Based Workflow Queue.
|Resolution||Before deactivating the “Time-Dependent Workflow Rule” make sure that there are no pending actions for the workflow rule in Time-Based Workflow Queue.
To check the pending action for workflow rule, Below are the steps:
Click on Setup | Monitor | Time-Based Workflow.
In the search criteria search by: Workflow Rule Name | equals | Enter your workflow Rule Name | click on Search
If you see any pending action select the record and remove them from the queue.
Once the pending action are removed from Time-Based Workflow Queue you can deactivate the workflow rule and Edit Button will be visible in Time-Dependent Workflow Criteria.