Escalate a Marketing Cloud case to Technical Support Management
|Knowledge Article Number||000231932|
|Description||Got a case that needs attention? Here's how to get it escalated.|
NOTE: The Marketing Cloud Log In doesn't include Social Studio, Social.com, Radian6 or Buddy Media. To escalate one of those cases, email firstname.lastname@example.org.
1. Log in with the Marketing Cloud Log In (Help and Training).
2. On the Technical Support tile, click Go.
3. Click Contact Us.
4. "In Support Cases," click the case you need to escalate.
5. Click Escalate Case.
Premier & Premier + Success Plan
Standard & Standard + Success Plan
If the escalate button isn't available yet, add a comment to the case requesting the case to be expedited.