Field update does not work inspite of workflow rule criteria is met
|Knowledge Article Number||000232359|
|Description||If you have an active workflow rule with a field update action on any object and the field is related to Number or Currency data type, you may observe that the workflow rule may not trigger after a rule criteria is met.
Operators like Addition / Subtraction / Multiplication / Division, will show the total value on the record if the field update criteria is met.
Example: To show the total value after the field update on any record.
Formula criteria: Field1 + Field2 + Field3
After the workflow rule criteria is met, on the record you will observe the total value is not populating.
|Resolution||This happens when a number or currency field is not set with the default value as: (0).
Below are the steps to check if the field is set with a default value:
Click on Setup | Customize | Object | Field | Click Edit on field | Section: Show Formula Editor | add default value as (0) | Click on save.
Once the default value is set to (0), then the workflow rule will work fine.