Print this page

Why I am getting error "We encountered an error while uploading this image. Please try again" when uploading image for Navigational/Featured topic under Communities?

Knowledge Article Number 000232391
Description In spite of Users having the Manage Communities permission on their Profile or through Permission set they're still encountering "Unable to upload Image" error when uploading an image for Featured/Navigational Topic under Community.
Resolution Please ensure that User who is trying to upload the image for Navigational/Featured topic has CREATE permission for the Document Object because the uploaded images will be stored under the Document Folder "Topic Shared Document Folder".

To Modify the Profile navigate to Setup | Manage Users | Profile .
To Create/Modify Permission navigate to: Setup | Manage Users | Permission Set.

If the issue persists after adding permissions to the document object please clear the browser history.

promote demote