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Internal Server Error when trying to merge Accounts with an Error Id similar to 1101546116-149554 (2123412211)

Knowledge Article Number 000232539
Description When attempting to merge two records (e.g. two Accounts, two Contacts) we receive the below error:
An internal server error has occurred Error ID: 1101546116-149554 (2123412211)
Why is this happening and how can we resolve it?

Please note the Error ID might be different.
Resolution This Error ID usually appears when one of the Packages installed in the Org has expired.

Please navigate to Setup, quick find Installed Packages and check the list. To solve this issue please remove or reinstall any expired package that you may have there.

If this doesn't resolve the issue please contact Salesforce Support and we will investigate further.




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