"An internal server error has occurred" when creating new Articles
|Knowledge Article Number||000232650|
|Description||Creating a new Article from the Article Management or Knowledge Tab, throws the error below, after choosing the Article Type:
"An internal server error has occurred
An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience.
Thank you again for your patience and assistance. And thanks for using salesforce.com!
Error ID: 67856344-8657 (503410244)"
The Error ID might be different from the one above.
|Resolution||The error occurs, because there is no Page Layout assigned to the Article Type. For a quick solution, please follow the steps below:
1. Go to Setup | Customize | Knowledge | Knowledge Article Types
2. Click on the Article Type label
3. Scroll down to Page Layouts
4. Click on Page Layout Assignment
5. Edit Assignment
6. Assign the Page Layout to the profiles
Once it is done, you will be able to create a new Article. This article is one possible solution to this issue. If your issue is still not resolved, please log a case with Support.