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Transcript record is not getting created when Visitor inadvertently disconnects from chat

Knowledge Article Number 000232932
Description When a Visitor is disconnected from a chat, via connectivity issues or their browser crashes, the Transcript record does not get created. 
Resolution This is expected behavior. This happens when a Visitor is chatting with Agent 1 and the Visitor disconnects for reasons beyond their power (they do not click End Chat or manually close out the chat window). When this happens and the Visitor reconnects, if Agent 1 does not close that Visitor's Chat tab within the Console, and the chat is routed to another Agent, the Transcript does not get created. 




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