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Limits of the Salesforce Help & Training Portal

Knowledge Article Number 000232950
Description The following are limits that apply to the use of the Salesforce Help & Training Portal.

 
FeatureLimit
Number of case collaborators on a single case20*
Users permitted to add others as case collaborators- Primary Case Contact
- Help & Training Admin**
Maximum number of files attached to one case10
Maximum file size of a single attachment on a case5 MB
  
Resolution
* NOTE: Each of these individuals must have previously logged in to Help & Training in order to be added as collaborators.

** NOTE: No user may add themselves as a case collaborator.




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