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Legacy Nonprofit 3rd Party Application Support

Knowledge Article Number 000233065
Description Certain products that Nonprofits use are legacy 3rd party Applications that are not supported by Support. However, since there products were created by the Community this article describes how to determine if the product is a legacy product and where to get help or advice with each product.

Resolution Legacy Nonprofit 3rd Party Applications

In the past before the Nonprofit Success Pack (NPSP) there were varying solutions to help Nonprofit who used Salesforce be able to utilize Salesforce in way that helped them meet their needs. Salesforce Support currently only Supports helping customer who use the Nonprofit Success Pack 3.0 and HEDA. Any legacy versions of the Nonprofit Success Pack (1.xx and 2.xx) are not supported through Salesforce support, nor are other legacy packages that were used by Nonprofits (some of them were collectively referred to as Nonprofit Force). Some of those products included:
  • Contact and Organizations
  • latest Householding
  • Donation & Fundraising 2

If you are not certain as to which application you have installed in your instance of Salesforce you can click here for help.

How can I receive help if I need advice or receive errors using Legacy versions of the Nonprofit Starter Pack (NPSP) or any other nonprofit 3rd party applications?

If you are using all or any parts of the legacy version of the Nonprofit Success Pack (NPSP) or other nonprofit 3rd party application and need help you can reach out on the Power of Us Hub, an online community for customers. The Hub is a community based support where both employees, Salesforce Nonprofit Partners (Consultants), and other customers can go to receive help, get advice, and support. To receive help or advice with other 3rd party applications that are used by Nonprofits please do the following:
  1. Go to: Once there login using your Salesforce username and password. If this is your first time on the Hub click here or on the following link:
  2. After you log in, you will see in the middle of the page "Ask the community" box, from there you can ask your question.
  3. If you do not see an article below that answers your question you will need to add more details about your question in the box provided (please include here that you are using NPSP 1.0 and/or 2.0), and then click the green "Next choose where to ask" button.
  4. Finally you will need to choose at least one Expert Chatter group where you can post your question (you can post in more than one group) by checking off the box that you believe best fits your question. If you are using any legacy version of the Nonprofit Success Pack (NPSP) you should choose this group.  After you click on the group/s click the "Ask" button.

After you do the above a Employee, Salesforce Partner (Consultant), and/or another Customer will reach out to you asking you for further information or to provide you with the answer. You will usually receive a response from anywhere within 1 minute to 3 hours.


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