Legacy Nonprofit 3rd Party Application Support
|Knowledge Article Number||000233065|
|Description||Certain products that Nonprofits use are legacy 3rd party Applications that are not supported by Salesforce.org Support. However, since there products were created by the Salesforce.org Community this article describes how to determine if the product is a legacy product and where to get help or advice with each product.
|Resolution||Legacy Nonprofit 3rd Party Applications
In the past before the Nonprofit Success Pack (NPSP) there were varying solutions to help Nonprofit who used Salesforce be able to utilize Salesforce in way that helped them meet their needs. Salesforce Support currently only Supports helping customer who use the Nonprofit Success Pack 3.0 and HEDA. Any legacy versions of the Nonprofit Success Pack (1.xx and 2.xx) are not supported through Salesforce support, nor are other legacy packages that were used by Nonprofits (some of them were collectively referred to as Nonprofit Force). Some of those products included:
If you are not certain as to which application you have installed in your instance of Salesforce you can click here for help.
How can I receive help if I need advice or receive errors using Legacy versions of the Nonprofit Starter Pack (NPSP) or any other nonprofit 3rd party applications?
If you are using all or any parts of the legacy version of the Nonprofit Success Pack (NPSP) or other nonprofit 3rd party application and need help you can reach out on the Power of Us Hub, an online community for Salesforce.org customers. The Hub is a community based support where both Salesforce.org employees, Salesforce Nonprofit Partners (Consultants), and other Salesforce.org customers can go to receive help, get advice, and support. To receive help or advice with other 3rd party applications that are used by Nonprofits please do the following:
After you do the above a Salesforce.org Employee, Salesforce Partner (Consultant), and/or another Salesforce.org Customer will reach out to you asking you for further information or to provide you with the answer. You will usually receive a response from anywhere within 1 minute to 3 hours.