Merge Accounts not finding both accounts
|Knowledge Article Number||000233116|
|Description||I have two business accounts that I want to merge but when I search for the accounts within "Merge Accounts" only one shows up, so I can't merge them. Both show up when I search the client name in the main search bar so they are the same name.|
|Resolution||When the Account Name or Contact Name field is encrypted, searching for duplicate accounts or contacts to merge doesn’t return any results.
Please see the Platform Encryption article for more details.