|Enterprise ID: 6176758|
When notified of an automation failure please go to the page http://ctincsc01/GobalSupport/ProgramHistoryPlus.aspx
Enter the MID for the affected Business Unit
Look up the Name of the Automation or Program
Drill down to find the error and once the error has been discovered notify the client at firstname.lastname@example.org
If there is a FTP error and it reads similar to the following contact Ops to have them take a look
"Could not negotiate diffie-hellman-group1-sha1"
Please cc the PSM Jerry Mather and Adam Hubers.
Update the client hourly
If assistance is required please contact the PSM.