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Marketing Cloud - Hautelook Automation and Program Monitoring

Knowledge Article Number 000233125
Enterprise ID: 6176758
Stack: 6
Database: ET665

When notified of an automation failure please go to the page http://ctincsc01/GobalSupport/ProgramHistoryPlus.aspx

Enter the MID for the affected Business Unit

Look up the Name of the Automation or Program 

Drill down to find the error and once the error has been discovered notify the client at


If there is a FTP error and it reads similar to the following contact Ops to have them take a look
"Could not negotiate diffie-hellman-group1-sha1"

Please cc the PSM Jerry Mather and Adam Hubers.

Update the client hourly


If assistance is required please contact the PSM.

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