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Can't edit User Record in Sandbox

Knowledge Article Number 000233570

Learn what to do if you're running into the following error message when editing a User Record in Sandbox:

"An error has occurred while processing your request. The support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Please indicate the URL of the page you were requesting as well as any other related information. We apologize for the inconvenience. 

Thank you again for your patience and assistance. And thanks for using
Error ID: 343746507-2476 (1905160581) 
Resolution The  error ID, 1905160581, is in response to a broken image on the User Record. The broken image needs to be corrected before you can continue.

Fix broken image to allow edits to User Records in Sandbox

1. Click Edit on the affected User Record.
2. Review all fields and Apex Triggers to locate any broken images.
    - If the broken image is on the Page Layout you'll see a "User-added image" placeholder otherwise you will need to review any Apex Triggers to see if it is making a reference to a broken image.
broken image
3. Delete the broken image.
4. Click Save.


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