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Unable to find Email Message object in workflow rule

Knowledge Article Number 000233665
Description Email Message is the object on which we can create workflow rule that can be triggered to meet the requirement when the criteria is based on  the Inbound or Outbound messages through Salesforce.

Go to Setup | Create  | Workflow & Approvals | Workflow Rules | New rule |  (Missing the Email Message Object)


 
Resolution In order to get the Email Message object listed under workflow rule, you need to Enable the Enhanced Email function by following the below steps:

In setup, use the Quick find, to look for Enhanced Email

Enable the feature, once the feature is Enabled, you will be able to create a workflow rule on Email Message object.

(Enabling Email-to-Case also exposes the Email Message object, but can not be undone)

See Also:
Create a Workflow Rule
Considerations for Setting Up Enhanced Email




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