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Live Agent Chat Window and iOS formatting

Knowledge Article Number 000233816
Description When using Live Agent with mobile devices, you may notice that the chat windows seems to behave differently between mobile operating systems. The iOS devices do not reformat the chat window when the keyboard prompt pushes the window up on the page. Instead, the top couple messages are pushed off-screen and you must scroll to see them.
Resolution This is currently operating as expected and is a result of how iOS devices handle web browser formatting. It is possible to work around this with CSS or Javascript but this would be a custom solution.

The following links help discuss this behavior and a common approach to resolving the issue on any website.


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