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Email-to-Case issue: Cases are not getting assigned to the right queue or Record Type.

Knowledge Article Number 000239368
Description Created a new email to case and it is not assigning to the correct queue or record type.

This can happen if the Automated Case User does not have access to the Record Type used in the Routing Address Settings.
Resolution Assign the Record Type to the Automated Case User's Profile. You can find the Automated Case User from Setup, enter Support Settings in the Quick Find box, then select Support Settings




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