Print this page

When I edit a partner user, I can only select a Role however I set the "Number of partner roles" to 3. Why is that?

Knowledge Article Number 000239588
Description I want to change a partner user's role but there's only one available which is his current role. However, on new partner users I can see 3 roles.
Resolution This is because the "Number of partner roles" is currently set to 3, yet it was 1 prior to that. Any contact records that you enable as partner after you change the number of partner roles will be affected by the change. Any existing partner users will retain the number of partner roles prior to the change.

Verify this by navigating to: Customize > Communities > Communities Settings > Community Role and User Settings


promote demote