Donations Not Showing Correctly in the Nonprofit Success Pack (NPSP) 3.0
|Knowledge Article Number||000239890|
|Description||Organization is using the Nonprofit Success Pack (NPSP) 3.0 and when creating a report to show Donations the results are not appearing correctly.
|Resolution||When Donations in the Nonprofit Success Pack 3.0 do not appear to be rolling up, it may be necessary to manually Run the Rollup Donations Batch. By this we mean rollup totals for all Closed Opportunities. Within the Nonprofit Success Pack 3.0. This utility calculates rollup totals for all Closed Opportunities and updates the relevant Contacts, Households, and Accounts. This process may take some time, but you can safely close this page and the process will continue in the background. You can force the Rollup Donations Batch by doing the following:
1.) Click on "NPSP Settings" (if you do not see this click on the "+" sign and scroll down)
2.) Click on "Bulk Data Processes" and then click on "Rollup Donations Batch"
3.) Finally Click on the button "Run Batch"