Print this page

I am getting an Error message Generic Exception Creator, when transferring record

Knowledge Article Number 000239929
Description When I transfer a record to a New Owner, I am getting the Error Message: Generic Exception Creator.

This scenario is expected when there is a New Required Field added on the page layout, and while transferring the existing record to the new Owner, the new Required Field is with Blank value.
Resolution To resolve the issue:

1. Click on Edit on the affected record.
2. Look for the Required Field which is with Blank value. Add the value.
3. Click on Save
4. Click on Change link besides the Owner field
5. Select and enter the New Owner 
6. Click on Save

You should be able to transfer the record to the new Owner without any Error.

promote demote