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Automated Case User setting doesn’t work when pushed from one org to another org

Knowledge Article Number 000239947
Description

I enabled the Automated Case User setting and selected System in one org and pushed the change to a second org. However, the setting isn’t enabled in the second org.

To reproduce this issue:
 

  1. From Setup, enter Support Settings in the Quick Find box, then select Support Settings and click Edit.
  2. Select Automated Case User.
  3. Select System. An email field appears.
  4. In the email field, enter an email address. This email address must be a different email address than the email address used for Email-to-Case notifications. You can check which email address is used for Email-to-Case notifications in the Email-to-Case settings.Screenshot of Automated Case User settings 
  5. Click Save.
  6. Push changes from one org to another org.
  7. Observe that the Automated Case User setting and System isn’t enabled in the second org.
Why this happens: The Automated Case User setting isn't supported by metadata that transfers the setting from one org to another.

 
Resolution Workaround: In the second org, manually enable the Automated Case User setting by following Steps 1-5 listed above.




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