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Download & View Details links not available in content email notifications sent to external users

Knowledge Article Number 000239957
Description Subscribed Content email notifications sent to external users do not include the "Download" & "View Details" links in the email's body.
Resolution This is expected behavior and by design.

The links are only present when the email notification is sent to internal users. The Download and View Details links are generated specifically for and direct to Content within the internal org and are not designed to be portal or community specific so they're purposefully excluded from notifications sent to community or portal users.

Please consider creating or voting for a corresponding Idea on the IdeaExchange so that we may see the functionality to include these links in content email notifications to external users added to Salesforce with a future release.

See Also:
View and Edit Content Subscriptions
Salesforce Content - Subscriptions

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