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Belk POS Rejects KBMG program

Knowledge Article Number 000240105
Description The Belk POS Rejects KBMG program pulls bounced data for their Welcome email that is sent to subscribers gathered from their stores at the time that the subscriber is purchasing an item.  These email addresses are often fake or miss typed so this file should never be blank.
 
Notification Audience: 
Emily Spratt
email_team@belk.com
BelkMCTeam@salesforce.com
Belk’s Platinum Support Rep
Note: See solution https://org62.my.salesforce.com/kA230000000ZMta for the current PSM

Process to follow in the event of an alert: 

(1) Create a case under the contact Emily Spratt

(2) Check program history with tool at http://etincsc01/GS-Tools/ProgramHistoryPlus.aspx. See Solution 4511 (https://na7.salesforce.com/501A0000000QZBx) . Be sure to look up the errors in AppLog from the SQL provided for the failed activity in Program History+ and document them in the case as well. 
(3) Email Emily Spratt, belkmcteam@salesforce.com and email_team@belk.com Belk’s Platinum Support Rep an email using the below template:
Note: See solution https://org62.my.salesforce.com/kA230000000ZMta for the current PSM 
************************Begin Template*******************************
Hello,
The Belk POS Rejects KBMG program failed during the **insert failed step.** I have created a case for this and am currently looking into resolving this. In the meantime please let me know if you have any questions.
Thank you
************************End Template********************************* 

Program Details:
Location:
Programs>Belk POS Rejects KBMG
Scheduled: 
Will run every day, effective 6/24/2016 at 03:00 PM through Wednesday, December 31, 2025 (Next Occurrence : 6/30/2016 3:00 PM)

•Step
Import Definition: POS Reject Staging
Import Definition: POS Reject Staging 2
•Step
Query Definition: POS Rejects Upload 1
•Step
Query Definition: POS Rejects Upload 2
•Step
DataExtractActivity Definition: POS Rejects Upload
•Step
DataExtractActivity Definition: POS Rejects Upload Convert
•Step
FileTransfer Activity Definition: POS Rejects Upload to KBMG
•Step
DataExtractActivity Definition: POS Rejects Upload 2
•Step
FileTransfer Activity Definition: POS Rejects Upload 2
•Step
Query Definition: POS Bounce
•Step
DataExtractActivity Definition: POS Bounce
•Step
FileTransfer Activity Definition: POS Bounce
 
 
 
 




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