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Increasing Number of archived versions for Knowledge Articles and Documentation

Knowledge Article Number 000240208
Description Available in:  Performance and Developer Editions and Unlimited Edition with Service Cloud.
Available with Additional cost in: Enterprise and Unlimited Edition.


By Default, Salesforce stores up to 10 versions of an article in addition to any version that is attached to a case.
However, some organization may need to store more than 10 versions of archived Knowledge Article. 

Below is a process which will help us to get the number of archived versions for Knowledge Articles and Documentation increased.

Please note: for more information please review the Salesforce Knowledge Article Versions article.
Resolution To move forward with having the default number of archived versions for Knowledge Articles and Documentation increased, take the following steps:
 
1. Have a System Administrator log a case with Salesforce Support.
2. Please mark as "feature activation" on the General Application Area
 
Required information for case description
 

    Feature requested: number of archived versions for Knowledge Articles and Documentation
    Organization ID where you want the feature to be enabled ( You can check the Organization ID of production or sandbox by following the clickpath: Navigate to Setup > Company Profile > Company Information > Check for Organization ID ):
    Statement identifying you as the system admin: I am the system admin in charge of this feature.
    Requested limit (Maximum limit 50):


Once our Support Team gets the requested information, we'll review the case and action as needed.




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