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Enabling Content Deliveries & Enabling Content Delivery Setup

Knowledge Article Number 000240244
Description Available in: All Editions except Database.com.
A content delivery allows you to easily convert documents such as Microsoft® PowerPoint and Word files into an optimized web-based version for easy online viewing. Once you create your delivery, you can send its encrypted URL to any recipient, such as leads, customers, partners, and colleagues, and then track how often the content is viewed or downloaded. Content deliveries are available in Salesforce Classic only. However, Lightning Email generates delivery-based links as email attachments for Lightning Experience users who have access to the Content Deliveries feature.

From Setup, enter Content Deliveries in the Quick Find box, then select Content Deliveries and enable Enable Creation of Content Deliveries for Salesforce Files
If you don’t have access to the Content Deliveries feature but you are sure that you have the Customize Application permission in your profile, it means that the Enable Content Deliveries & Enable Content Delivery Setup feature needs to be activated.
Resolution To move forward with enabling this feature, take the following steps:
 
1. Have a System Administrator log a case with Salesforce Support.
2. Please mark as "feature activation" on the General Application Area
 
Required information for case description
 

    Feature requested: Content Deliveries & Enabling Content Delivery Setup
    Organization ID where you want the feature to be enabled (Navigate to Setup > Company Profile > Company Information):
    Statement identifying you as the system admin: I am the system admin in charge of this feature.
 


Once our Support Team gets the requested information, we'll review the case and action as needed.
After the activation, please follow the clickpath: From Setup, enter Content Deliveries in the Quick Find box, then select Content Deliveries and enable Enable Creation of Content Deliveries for Salesforce Files

 




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