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Live Agent Console and Live Agent Transcript time zone settings

Knowledge Article Number 000240281
Description The Live Agent Console's Chat Window follows the clock settings on the local system while the Live Agent Transcript is based on the time zone on the Live Agent visitor's personal settings.
Resolution The time stamps in the Live Agent Console's Chat Window follows the clock/time zone settings on the local system. This is applicable for both the Live Agent user and the Live Agent visitor's view of the chat window.
On the other hand, the Live Agent Transcript uses the Time Zone selected on the user’s personal settings.

T set the Time Zone on a User’s Personal SettingClick on the Name of the Log in user | My Settings | Personal | Language and Timezone. 


Live Agent Transcript Time Zone:

User-added image

Live Agent Chat Windows:

User-added image

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