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Email Attachments Not Visible in Community Case Feed

Knowledge Article Number 000240293
Description When an Email is sent from the Case Feed (using the standard Email action) FROM an Internal User TO a Community Contact, the content of the email message is posted to both the Internal and External (Community) Case Feed.  However, if an Attachment is added during email composition, it does not get posted to the Community Case Feed – though it does show up on the Internal feed.

Resolution Attachments in Email feed items are not yet supported in Case feeds that are based off Community templates, including Napili, Kokua, and Koa.

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