Accounts will not merge - Lead has been Converted message
|Knowledge Article Number||000240598|
|Description||Attempting to merge two accounts but instead of merging the accounts, the final message is about a lead being converted.
This happens when you have a lookup on your accounts to the lead object and the lead in the field is listed as a converted lead on the non-surviving account record. The lead field on the surviving account is not populated and will by default be populated with the converted lead
|Resolution||Remove the converted lead from the non surviving account or make sure that the lead field in the account merge wizard is set to not receive a value.
Enable the "Enable "Set Audit Fields upon Record Creation" and "Update Records with Inactive Owners" User Permissions" in the user setup menu which will allow you to edit converted leads.