Print this page

Unable to add attachment when saving Case in Preview mode within the Community Builder

Knowledge Article Number 000240661
Description In Community Builder on the Contact Support component, if you click into Preview Mode, you can submit a case. When you try to add an attachment prior to saving the Case, you will get an error: 
"Your case was submitted, but the attachment wasn't saved. Please create a new comment and attach the file to it. "
 
Resolution This is expected. The attachment functionality does not work when saving a Case in Preview mode. If you login to the Community itself, you will be able to attach a file to a Case record as you are saving it and it will save correctly. 




promote demote