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Lowe's Marketing Monitored Programs

Knowledge Article Number 000240668
Description Ent MID: 1059618
MID: 1060694
BU Name: Lowe's Marketing
Stack: S4 
Database: ET435 
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Contacts:
Platinum Support Analyst: Darrak Orr
TA: Alfred Bonnabel

Contacts: abonnabel@salesforce.com, loweshome@exacttarget.com
Program Manager: Karin Cayia
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Programs monitored:
Programs and Automations are monitored based on whether they have a customer Key with a prefix of MON - 
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Process to follow in the event of an alert: 

(1) Create a case under the contact Ron Hassay

(2) Check program history with tool at http://etincsc01/GS-Tools/ProgramHistoryPlus.aspx. See Solution 4511 (https://na7.salesforce.com/501A0000000QZBx) . Be sure to look up the errors in AppLog from the SQL provided for the failed activity in Program History+ and document them in the case as well. 
(3) Email abonnabel@salesforce.com, loweshome@exacttarget.com an email using the below template
************************Begin Template*******************************
Hello Team,
The **insert program name** program failed during the **insert failed step.**  I have created a case for this and am currently looking into resolving this. In the meantime please let me know if you have any questions.
Thank you
************************End Template*********************************


(4) These programs were written by ExactTarget so assistance from the ET@ team can help resolve the case.

(5) Once you have identified the Root cause of the error Reply to the email sent in step 3 using the below template:
************************Begin Template*******************************
Hello Team,
The Root cause of the **insert program name** program failing was due to **Insert Root Cause.**  Please let me know if you have any questions.
Thank you
************************End Template*********************************

(6) Acknowledge the Nagios Alert.

 




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