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Health Cloud - The "Convert to Patient" Action doesn't work

Knowledge Article Number 000240849
Description When using the Health Cloud package the Action "Convert to Patient" in the Candidate Patients list view isn't working. After selecting a patient from the "Not Converted" list I click on "Action" and select the "Convert to Patient" one but nothing happens.
Resolution Please navigate to Setup | Develop | Custom Metadata Types and, in the "Health Cloud Setting" Metadata Type click on "Manage Records". Note that the link is on the left-hand side in the list of Metadata Types, you don't have to access the "Health Cloud Setting".

Once you're there you should see a list of Settings. If any of them related to the Health Cloud package is Inactive, please edit and activate it again. This should resolve the issue.

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