Health Cloud - The "Convert to Patient" Action doesn't work
|Knowledge Article Number||000240849|
|Description||When using the Health Cloud package the Action "Convert to Patient" in the Candidate Patients list view isn't working. After selecting a patient from the "Not Converted" list I click on "Action" and select the "Convert to Patient" one but nothing happens.|
|Resolution||Please navigate to Setup | Develop | Custom Metadata Types and, in the "Health Cloud Setting" Metadata Type click on "Manage Records". Note that the link is on the left-hand side in the list of Metadata Types, you don't have to access the "Health Cloud Setting".
Once you're there you should see a list of Settings. If any of them related to the Health Cloud package is Inactive, please edit and activate it again. This should resolve the issue.