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Nonprofit Success Pack (NPSP) Known Issues

Knowledge Article Number 000240862
Description Customer having issues with either installing or upgrading the Nonprofit Success Pack (NPSP) in their instance of Saleforce

Resolution Since your Salesforce instance consists of many different pieces of functionality—some from the Salesforce platform, some from the Nonprofit Success Pack (NPSP), and even some from other applications—it can be difficult to tell where a bug or unexpected behavior might be coming from. 

For fastest resolution, we recommend you take the following steps:
  1. Search the existing NPSP Known Issues to see if your issue has already been reported. 
  2. Search the Power of Us Hub for any error message you’re seeing. If it’s an issue outside your organization, there’s a great chance others are already talking about it.
  3. If you can’t find any suggested solutions or confirmation that it’s a bug, start a new post in the NPSP Group in the Power of Us Hub. For best results:
    • State exactly What version of NPSP you are using, and which Account Model, if appropriate.
    • Describe in as much detail as you can exactly what steps you took, what you expected to happen, and what happened instead. 
    • Include screen shots! Click the Attach File link on your post to upload an image saved to your computer. To protect your constituent data, crop or blur to hide any personally identifiable information

A member of the Quality Assurance (QA) team will attempt to reproduce in a clean testing environment. If the team determines that it’s a bug or issue in the NPSP code, they will enter it as an issue in Github so that it can be prioritized and resolved in an upcoming release. - See more at:


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