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The Community Quick Action does not display for Cases even though I have Communities enabled

Knowledge Article Number 000240931
Description After enabling Communities within my org and also enabling "Enable Case Feed Actions and Feed Items" from Support settings the Community Quick Action is still not available when editing Feed Based Case page layouts. How do I configure my organization so this action is available for use?
Resolution This may be occurring because your organization does not have a Partner Portal or Self Service Portal enabled. If this is the case please navigate to Setup > Support Settings. From here please enable the feature "Enable Question-to-Case in Salesforce". Once this has been turned on you should then be able to add the Community Quick Action to your Case page layouts.




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