Adding Omni-Channel Supervisor (beta) to Console App
|Knowledge Article Number||000246676|
|Description||With the new Omni-Channel Supervisor panel, you can get real-time operational intelligence for your support centers. With Omni, you can send work to your agents, manage priorities, capacities, and availability so that agents receive work – rather than having to pull it from queues.
|Resolution||To enable this for your Supervisors, you will need to take the following steps:
Omni-Channel Supervisor tab is not added in console and/or not set as "Default On" in profile it will throw an error "Omni-Channel is currently unavailable."