|Created on September 23, 2016
1. What is the change and when will it happen?
The Salesforce Classic Mobile app will retire on all supported platforms and devices on December 1, 2017. Customers should transition their users to the Salesforce1 downloadable mobile app or deploy custom mobile apps to address their existing and future mobile needs.
2. What will happen after the End of Life date?
Beginning December 1, 2017, the Salesforce Classic Mobile app will be removed from Google Play and the App Store. The retirement will remove all user access to existing installed instances of the iOS and Android mobile app. Users will be logged out of the mobile app with no ability to log back in.
NOTE: In addition, iOS 10 and Android 7.0 (Nougat) will be the final mobile OS versions tested for compatibility with Salesforce Classic Mobile. Issues with any mobile OS versions newer than iOS 10 and Android 7.0 will not be addressed.
3. Will I be able to access my data after the retirement date? What will happen with data that still remains in the Salesforce Mobile Classic app?
Data entered within the Salesforce Classic Mobile app is synchronized periodically to the user’s Salesforce org. If data entered into the mobile app has not yet synchronized to the user’s Salesforce org prior to the mobile app retirement, this data will remain within the mobile app and it will not be accessible by admins or users. The majority of data in the mobile app is a mirror of existing records in a user’s Salesforce org. Users should ensure that all data entered into the mobile app is reflected in their org well in advance of the retirement date on December 1, 2017.
4. What action do customers need to take? What will happen if the action is not taken?
Customers should begin evaluating mobile app alternatives as soon as possible, and transition their users to the Salesforce1 downloadable apps or deploy custom mobile apps to address their existing and future mobile needs.
If no action is taken prior to the retirement date, users will lose all access to their data in the Salesforce Classic mobile app and they will be logged out of the app with no ability to log back in.
To evaluate mobile app alternatives, see the answer to the question “What is the replacement and what is the difference between the legacy product and the replacement” below.
5. What is the replacement and what is the difference between the legacy product and the replacement?
The Salesforce1 downloadable apps or custom mobile apps are alternatives for the Salesforce Classic Mobile app.
When comparing the Salesforce Classic Mobile app to the Salesforce1 mobile app, the key difference is the nature of offline support functionality.
- Salesforce Classic uses a briefcase model for determining offline data sets and has full record type and page layout support for offline create and/or edit, which gives admins the ability to define which objects and/or records are available to offline devices.
- Salesforce1 uses an intelligent, predictive model, based on recently viewed records and upcoming activities to determine offline data sets. Admins aren’t able to define offline data sets as they can for the Salesforce Classic mobile app.
Use the following table, which outlines the key feature differences between Salesforce Classic and Salesforce1, to help you evaluate which replacement option will meet your existing and future business needs.
Salesforce Classic vs. Salesforce1 Feature Differences
|Offline Records||Available – Admins define mobile configurations which specify the objects and records that are available and maintained on mobile devices.||Available – For improved performance and a better user experience, we are more intelligent about what we cache, based on what users are currently using. The app automatically caches recent tasks and dashboards and the 30 most recent records for the 5 most frequently used objects listed under “Recent” in the Salesforce1 navigation menu.|
Admins don’t have the ability to make a specific object and/or record available when devices are offline.
Recommendation: If you require the ability to guarantee and control specific objects and records to be available offline, we recommend that you build a custom mobile app with the Salesforce Mobile SDK. Learn more with the Develop with Mobile SDK Trailhead.
|Create and Edit Records Offline||Available||Available in Summer ‘16 (Beta)|
|Page Layouts||Available – Control which parts of the object layout appear to the mobile app via mobile configuration. ||Available – Standard layouts only, without the ability to create layouts specifically for mobile. |
See the Salesforce1 Mobile App Admin Guide for options to optimize your page layouts for mobile users. This may include creating different page layouts for different user profiles.
|Mobile Permissions||Available – Ability to restrict create, edit, and delete permissions per object just for mobile via the Classic Mobile config without applying these same restrictions upstream to the Salesforce web application. ||Available – Shares the same level of control as defined for the Salesforce web application via profile and permission set permissions for create, edit, and delete, with no ability to customize just for mobile. |
|Custom List Views||Available – Ability to create object list views specifically for mobile.||Available – Displays the Salesforce web application’s object list views.|
6. Is there a cost for Salesforce1?
There is no cost for Salesforce1.
7. Why is this product being retired?
Salesforce is focusing its development efforts on Salesforce1 to improve the overall mobile user, developer, and deployment experience.
8. Will I be able to renew or add users to my Salesforce Mobile Classic subscription until the End of Life date?
Yes, existing Salesforce Mobile Classic customers will be able to renew or add users as needed up until the End of Life date on December 1, 2017. Customers should contact their Salesforce account team with further questions.
9. What if I have a pre-paid subscription that extends beyond the End of Life date?
Customers with pre-paid subscriptions will be credited for the portion that extends beyond the End of Life date on December 1, 2017. Customers should contact their Salesforce account team for more details.
10. Where can I find additional information?