Print this page

Nonprofit Success Pack (NPSP) Help for this Page links not working

Knowledge Article Number 000247109
Description For certain organizations using the Nonprofit Success Pack (NPSP) the "Help for this Page" link does not work or throws an error.

Resolution This is a known issue for some Salesforce orgs. The "Help for this Page" was originally designed for Standard Salesforce Help, yet organizations may choose to use their own help site. For Standard Salesforce help please use the link, for the Nonprofit Success Pack help we suggest that you click on the tab "Getting Started" or log into the Power of Us Hub for documentation and not use the "Help for this Page" link.

In order to get standard Salesforce Help when clicking on this link and to remove the error you will need to do the following:

1.) Log into your instance of Salesforce and click on "Setup"

2.) You can either:
---In the small "Quick Find" search box type in (but do not press enter afterwards) the word "Help" and then click on "Help Settings"
---On the left hand side of the screen click on: Build | Customize | Tab Names and Labels | Help Settings.

3.) Next you will the box "Re-direct Help URL". Delete the link within the box and click Save. You do not need to enter any information in the box.


promote demote