Print this page

Error: To create cases, an action must be specified by the administrator, on Kokua Template in Community

Knowledge Article Number 000247152
Description When I add the "Create Case Form" to my Kokua template Community,

I get an Error message:

"To create cases, an action must be specified by the administrator".
Resolution To add the Create Case Form in Community, Please find the below steps:

1. Click Setup | Customize | Communities | All Communities | Click Builder | In Builder Editor

         a. Select Contact Support page
         b. Click Component (Where it shows error)
         c. Go to Page Editor
         d. Check on right hand side for Property Editor
         e. Provide Global Action name for Signed-In User Case Action and Guest User Case Action
         d. Click Save

For Additional Information:

Edit the Contact Support page using Community Builder





promote demote