Live Agent chats are not routing when using Omni Channel widget
|Knowledge Article Number||000247173|
|Description||When Omni Channel and Live Agent are activated, a special default Service Channel (sfdc_liveagent) is created for Live Agent use.
Under certain circumstances, this Service Channel is not created. Any other custom Service Channel, even if set to Live Agent will not work for chat routing using Omni Channel.
|Resolution||Delete any custom Service Channels that are set up for Live Agent, disable Live Agent and Omni Channel, then re-enable them.
This will cause the system to create the default Live Agent Service Channel.