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Work.com Support Announcements


Knowledge Article Number: 000159860


Description
Work.com


 
Upcoming Maintenance Windows
  • Scheduled Maintenance (11:30pm-12:30am ET) - February 4, 2015

We will be performing a scheduled maintenance on the Legacy Work.com app during the above dates and times. During these scheduled maintenance windows, active users may be prompted to refresh their browser and login again. This maintenance does not affect Work.com on Salesforce users.

*If you are working on feedback during this time and you would like to keep working through the maintenance, please take a look at our best practices here: http://help.salesforce.com/apex/HTViewSolution?urlname=Writing-a-Loop-in-Multiple-Browsers-Best-Practices

If you have any questions or concerns, please don't hesitate to contact Work.com support by creating a case at http://help.salesforce.com or calling 1 800 NO SOFTWARE.

Work.com 1.0 update: Please update Work.com 1.0 password
***This applies to the legacy Work.com application only, if you login to Work.com from: https://app.work.com/#login please update your password.

At Work.com, trust is our #1 value and we take the protection of our customers’ data very seriously. This is an important update related to your Work.com account.

On April 7, the OpenSSL Project released an update to address a vulnerability nicknamed “Heartbleed". The vulnerability affects a substantial number of applications and services running on the Internet, including the Work.com product accessed at http://www.work.com.

The Work.com environment was immediately updated and is no longer vulnerable.

We encourage all users to reset their work.com account passwords. We do not have any evidence that passwords have been compromised, but any time a large scale vulnerability is discovered, the safest thing to do for your account is to update your password.

If you have any further questions about this issue please don’t hesitate to contact us at support@work.com.


Past Maintenance Windows
 

  • Scheduled Maintenance (8:00pm-8:30pm ET) - September 11, 2014
  • Scheduled Maintenance (11:00pm-11:30pm ET) - September 10, 2014
  • Scheduled Maintenance (10:30pm-11:30pm ET) - June 11, 2014
  • Scheduled Maintenance (10:00pm-10:30pm ET) - May 28, 2014
  • Scheduled Maintenance (10:30pm-11:30pm ET) - May 7, 2014

  • Scheduled Maintenance (10:00pm-10:30pm ET) - May 1, 2014
  • Scheduled Maintenance (10:00pm-10:30pm ET) - April 29, 2014

  • Scheduled Maintenance (10:00pm-10:30pm ET) - April 21, 2014

  • Scheduled Maintenance (10:30pm-11:30pm ET) - April 16, 2014

  • Scheduled Maintenance (10:00pm-11:00pm ET) - April 10, 2014

  • Scheduled Maintenance (10:30pm-11:30pm ET) - March 26, 2014

  • Scheduled Maintenance (10:30pm-11:30pm ET) - March 19, 2014

  • Scheduled Maintenance (10:30pm-11:30pm ET) - March 5, 2014

  • Scheduled Maintenance (10:30pm-11:30pm ET) - February 24, 2014

  • Scheduled Maintenance (10:30pm-11:30pm ET) - February 20, 2014

  • Scheduled Maintenance (2pm-3pm ET) - February 14, 2014

  • Scheduled Maintenance (10:30pm-11:30pm ET) - February 12, 2014

  • Scheduled Maintenance (5:00pm-5:30pm ET) - January 31, 2014

  • Scheduled Maintenance (10:30pm-11:30pm ET) - January 22, 2014

  • Scheduled Maintenance (11:00pm-12am ET) - January 13, 2014

  • Scheduled Maintenance (9:00pm-10:00pm ET) - December 24, 2013

  • Scheduled Maintenance (10:00pm-11:00pm ET) - December 23, 2013

  • Scheduled Maintenance (10:00pm-11:00pm ET) - December 21, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - December 18, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - December 10, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - December 4, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - November 7, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - October 31, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - October 25, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - October 24, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - October 17, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - October 10, 2013

  • Scheduled Maintenance (10:30pm-11:30am ET) - September 30, 2013

  • Scheduled Maintenance (10:30pm-11:30am ET) - September 26, 2013

  • Scheduled Maintenance (10:30pm-11:30am ET) - September 19, 2013

  • Scheduled Maintenance (10:30pm-11:30am ET) - September 9, 2013

  • Scheduled Maintenance (10:30pm-11:30am ET) - August 29, 2013

  • Scheduled Maintenance (10:30pm-11:30am ET) - August 22, 2013

  • Scheduled Maintenance (10:00pm-12:00am ET) - August 15, 2013

  • Scheduled Maintenance (10:30pm-12:30pm ET) - August 8, 2013

  • Scheduled Maintenance (10:30pm-12:30pm ET) - August 1, 2013

  • Scheduled Maintenance (10:30pm-12:30pm ET) - June 27, 2013

  • Scheduled Maintenance (10:30pm-12:30pm ET) - June 20, 2013

  • Scheduled Maintenance (11:30pm-12:30pm ET) - June 13, 2013

  • Scheduled Maintenance (11:30pm-12:30pm ET) - June 6, 2013

  • Scheduled Maintenance (11:30pm-12:30pm ET) - May 30, 2013

  • Scheduled Maintenance (11:30pm-12:30pm ET) - May 20, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - May 23, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - May 9, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - May 8, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - May 2, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - April 29, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - April 25, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - April 18, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - April 11, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - April 5, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - April 4, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - March 28, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - March 21, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - March 14, 2013

  • Scheduled Maintenance (10:30pm-11:30pm ET) - March 11, 2013


(Resolved) Work.com website is down

September 12, 2014 - We are experiencing an issue with the http://work.com website. In order to access your account please copy and paste this link into your browser and proceed to log in:  https://app.work.com/#login. We are working on this issue and will provide an update shortly.

If you have any questions or concerns, please don't hesitate to contact Work.com support by sending us an email at support@work.com or by creating a case at http://help.salesforce.com.


(Resolved) Email Issues related to Google's Postini Service

February 26, 2013 - We have received multiple reports that Google's Postini service has been experience some technical issues.  Users of Work.com and Postini may notice that emails are not being correctly delivered to their destination address or are being incorrectly flagged as "Junk" or "Spam" 

(Resolved) Certificate or Login Issues (Related to DNS)

November 8, 2012 - Some Work.com users have experienced issues related to certificate errors or blank pages when connecting to Work.com. After investigating the issue, our findings show that the issue is related to slow propagation of DNS entries on the client's side.   Last week on the 2nd of November, we released Work.com GA, in the migration process we decreased the DNS records TTL value, in order to speed up DNS propagation to clients and ensure smooth transition and no downtime. However, from our investigation we found that some DNS caching servers override the enforced cache/renew interval and retain a stale record for the Work.com service (https://app.work.com). These stale records point to a non-existent service and are the cause of the aforementioned issues.  In order for the issues to be resolved, the caching server responsible for serving the stale records needs to be refreshed. Our advice to our clients is if they experience the issue described herein to contact their IT department.    
As always we are happy to help, please reach out to us at support@work.com for assistance.

(Resolved) Known Issue - Login button on Work.com

November 1, 2012 - When clicking on the "Login" button in the top right corner of the Work.com website, users are directed to an incorrect login page.  Work.com is functioning correctly besides this one link.  In order to access your account please copy and paste this link into your browser and proceed to log in: https://rypple.com/feedback/#login

This issue has now been RESOLVED and we apologize for any inconvenience it may have caused.