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View Users Assigned Salesforce Inbox Licenses

Publish Date: Sep 9, 2026
Description

Salesforce Inbox is a productivity feature that helps sales reps manage email and calendar tasks directly from Salesforce. This article explains how to view which users in your org are currently assigned a Salesforce Inbox license, either through Setup for a quick total and assigned count, or through a SOQL query in Developer Console for the exact list of assigned users.

Resolution

Lightning Experience: Check Total and Assigned Number of Inbox Licenses

  1. Log in to your User Account.
  2. Click the gear icon in the top right, and then click Setup.
  3. Search for Company Information.
  4. Check the "Permission Set Licenses" table for counts of total and assigned Inbox licenses.

Salesforce Classic or Developer Console: View Users Assigned an Inbox License

  1. Log in to your User Account.
  2. Open a developer console.
  3. Run the SOQL query below.
  4. Review the returned list of users assigned the Salesforce Inbox permission license.
SELECT Name, Id FROM User WHERE Id IN
(SELECT AssigneeId FROM PermissionSetLicenseAssign WHERE PermissionSetLicense.MasterLabel ='Inbox') AND IsActive=true
ORDER BY Name

Note: Similar SOQL queries can be constructed in Developer Console to find the assignment of other licenses, such as Einstein Activity Capture (EAC). The query below returns every active user assigned the Standard Einstein Activity Capture User permission set license.

SELECT Name, Id FROM User WHERE Id IN
(SELECT AssigneeId FROM PermissionSetLicenseAssign WHERE PermissionSetLicense.MasterLabel ='Standard Einstein Activity Capture User') AND IsActive=true
ORDER BY Name

Note: Salesforce organizations purchased in Summer '22 that are in Unlimited and Performance editions include an Inbox license and have a permission set called Inbox Included or Sales Cloud Included.

Knowledge Article Number

000382850

 
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Salesforce Help | Article