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Request a Temporary Salesforce Daily API Request Limit Increase for Emergencies

Udgivelsesdato: Apr 22, 2026
Beskrivelse

This article explains how to request a temporary increase to the Salesforce Daily API Request limit in emergency situations. Salesforce API request limits protect platform performance and ensure fair resource allocation. In rare emergency situations — such as a critical data migration deadline or system outage — a temporary increase may be needed to maintain business operations.

A temporary Daily API Request limit increase of up to two weeks may be granted in qualifying emergency situations to restore normal operations.

Available Editions:

All editions with API access

How to Increase:

Submit a limit increase request with Salesforce Support

Prerequisites:

Review Salesforce documentation on API Request Limits and Allocations before submitting a request. Be aware of the Usage Based Entitlement feature for this limit, which includes a soft limit behavior that allows customers to temporarily exceed their allocated limit when the system is healthy.

Important — Requests That Will Not Be Approved:

If any of the following criteria are met, the request will not be considered an emergency and will not be approved:

  • Requests for a permanent limit increase
  • Required duration of more than 2 weeks
  • Planned project work that requires increased API calls

For non-emergency needs, please reach out to your Salesforce Account Executive to purchase additional API requests, as outlined here, or to request a temporary courtesy increase.

Løsning

Requesting a Limit Increase:

To request an emergency increase of your organization's Daily API Request limit for a maximum of two weeks, please have a System Administrator submit an Activations request with Salesforce Support. and provide answers to the following questions in the case description:

  1. Are you the System Administrator authorized to make this request on behalf of this organization?

  2. Are you aware of the Usage Based Entitlement feature for this limit, which includes the soft limit behavior that allows customers to exceed their allocated limit if the system is healthy?

  3. What is your Organization ID? For help, see Find your Salesforce Organization ID.

  4. Please describe the emergency and the business impact.

  5. How many additional API calls are you requesting temporarily?

  6. How was the new limit calculated? What assumptions or projections are informing the requested limit?

  7. How long would you need the increase to be applied, and why? (Maximum of two weeks)

  8. What actions will be taken to prevent this emergency from happening again?

    Important Notes:

    • Salesforce Support cannot increase the API limit permanently. For permanent increases, contact your Salesforce Account Executive.

    • For Sandbox environments, the API limit may be increased up to 5 million. Note that regardless of the Sandbox API limit, organizations are still subject to the Production limit defined by their edition. If Production and Sandbox limits need to match, contact your Account Executive to purchase additional API calls.

    • If you have made repetitive emergency increase requests, Support may refer you to your Account Executive to arrange a courtesy contract for additional API calls.

Vidensartikelnummer

000382675

 
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Salesforce Help | Article