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Get Support on Account Engagement

Julkaisupäivä: Sep 30, 2025
Kuvaus

To Contact Account Engagement Support

Account Engagement Support uses the Salesforce Help Portal

Ratkaisu
 

Agentforce, Live Chat, Support Cases and Phone Support

You can contact us as outlined in our Contact Salesforce Customer Support Help article.

If you don't have your own username and password, ask your Salesforce admin to create a user with a Chatter Only license.
 
Note: The Chatter Only license is also known as the Chatter Plus license. It’s available only to existing Chatter Plus customers. If you do not have your own username and password & can not get a Chatter Only licenses, please follow the instructions below.
 

Account Engagement Premier Support Customers (including Premier Partners)

  • Account Engagement Premier Support is a separate entitlement from Salesforce or Marketing Cloud Premier Support.
  • Account Engagement Premier Support designated contacts can call into Salesforce support.

Phone Support

  • English Support: Available 24 hours a day, Monday through Friday.
  • Weekend support is available for Sev 1 and 2 Account Engagement Premier cases on Saturday and Sunday
  • You can find here the Customer support phone numbers.
  • Make sure to enter your Premier Support Passcode when you call to be routed to the Account Engagement Premier queue.
 

Support prioritization

When logging a case choose the severity which best fits your issue. More information can be seen in Severity Level descriptions for Salesforce Support Case.
👉 Severity Level 1 issues will be posted on the Salesforce Trust Site → Marketing Cloud Account Engagement.
👉 If you are experiencing a Level 1 issue and nothing is posted, please call Support. Support phone numbers are listed on this Customer support phone numbers article.
Knowledge-artikkelin numero

000386189

 
Ladataan
Salesforce Help | Article