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Export or query for a list of 'Console for Service' enabled users

Publiceringsdatum: Apr 15, 2026
Beskrivning

The User report type does not offer the ability to display whether or not the Service Feature (formerly Service Cloud) license field is checked on User records.

Instead, you can use Developer Console or Data Loader to export the User details and determine which users have this license assigned.
 

Lösning

The field on the user object that holds the "Service Cloud User" checkbox value is 'UserPermissionsSupportUser'.

Export a list of users with the Service Cloud User checkbox enabled by adding a conditional filter to a Data Loader export or query against the User object:


UserPermissionsSupportUser = True

Sample query: Select Id, Username, IsActive from User where UserPermissionsSupportUser = True


See the Export Data documentation for more details on how to export via Data Loader.


Note: This field is not available when you use the Data Export Service to Export Backup Data from Salesforce.


Alternatively, an Admin may Open the Developer Console to Execute a SOQL Query or SOSL Search and view the results via the Query Results Grid:

Sample query: Select FirstName, LastName, Id, UserPermissionsSupportUser, IsActive from User WHERE UserPermissionsSupportUser = True


Unlike Console for Service being assigned via the "Service Cloud User" User checkbox, Console for Sales permissions are assigned to users via Permission Sets as outlined in the Assign the Salesforce Console User Permission Set to Sales Console Users documentation. Admins may query or export from the PermissionSetAssignment object for a list of users assigned to permission sets.


If your organization would like to see the ability to report on Service Users added in the future, consider voting for the following idea in the Idea Exchange: Gain the ability to report on Live Agent and Service users.
 

Knowledge-artikelnummer

000387344

 
Laddar
Salesforce Help | Article