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Engagement - How to Log in to Salesforce Help with Your Marketing Cloud Account

Julkaisupäivä: May 28, 2026
Kuvaus

If you're a Marketing Cloud user trying to access help articles, product documentation, or release notes on Salesforce Help, you must log in using your Marketing Cloud credentials — not your Salesforce Core login.

Common scenario: You created a Salesforce Help account with your email address, but Marketing Cloud-specific content isn't visible. This happens because Marketing Cloud login is a separate authentication path on the Salesforce Help login page.

Ratkaisu


Log in to Salesforce Help with a Marketing Cloud Engagement account

 

  1. Go to Salesforce Help.
  2. Click Login.
  3. On the Login page, click Login under "Marketing Cloud".
  4. Enter your Marketing Cloud Username, then click Next.
  5. Enter your Marketing Cloud Password, then click Login.
  6. Complete your login with Multi-Factor Authentication (see set up instructions below).
  7. Click Verify.

How do I set Up Multi-Factor Authentication (first time login from this device):

  1. A verification code is sent to the email address associated with your Marketing Cloud Engagement login credentials.
  2. Open the email to view the verification code.
  3. Enter the verification code in the verification code field on the login page.
  4. Click Verify.
  5. Select and configure a Multi-Factor Authentication Verification Method (Salesforce Authenticator, Security Key, or One-Time Password Generator). For full instructions, see Register an MFA Verification Method in Your Marketing Cloud Account.
  6. Complete your login with Multi-Factor Authentication (see set up instructions below).
  7. Click Verify.

Need help logging in?

Click Forgot your password on the login page to reset your password. If you're unable to reset your password, contact your Account Executive.

Social Studio-only customers: Social login functionality is coming soon! Until then, log in with your Marketing Cloud login and password.

Click here to open the Salesforce Marketing Cloud login page.


Release Notes, Trust, and Known Issues
 


Additional Resources

Knowledge-artikkelin numero

000381579

 
Ladataan
Salesforce Help | Article