Reset password for users with both portal and site access

Reset password for Portal and Site Users in Salesforce Classic

1. Click Setup.
2. Click Manage Users. 
3. Click Users.
4. Click the user of your choice. 
5. Click Reset Password.

Reset password for Portal and Site Users in Lightning Experience

1. Click the gear icon. 
2. Click Setup.
3. Click Users under 'ADMINISTRATION.'
4. Click Users under 'Users.'
5. Click the user of your choice. 
6. Click Reset Password.

A reset email will be sent to the user's email.   

You can also reset passwords for multiple users. On the 'Users' page, select users of your choice, and then click Reset Password.


Note: For users to receive only the Portal password reset link, first remove the user's profile from Workspaces > Administration > Members.

Related Help Content:
Customize Login, Self-Registration, and Password Management for Your Experience Cloud Site