Loading

Severity Level descriptions for Salesforce Support Cases

게시 일자: Feb 12, 2025
상세 설명

Salesforce Support cases are classified according to the urgency of the issue involved.

솔루션


Salesforce Support ticket severity levels defined


Level 1 - Critical:

  • Business stopping and no acceptable workaround.
  • Imminent threat to key business or near term business milestones posing financial risk.


Level 2 - Urgent:

  • Key business impacting, no workaround.


Level 3 - High:

  • Key business impacting with workaround, OR non-key business impacting no workaround.


Level 4 - Medium:

  • Non-key business impacting with workaround, OR not business impacting.
Knowledge 기사 번호

000382814

 
로드 중
Salesforce Help | Article