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'Invalid ID: Record Type ID: id value of incorrect type' Account Engagement prospect sync error

Udgivelsesdato: Sep 30, 2025
Beskrivelse
This is a common Salesforce connector sync error that can show in Account Engagement if one of your prospect fields is mapped to the RecordTypeId Salesforce field. This error means that the record type value specified on the Account Engagement's prospect record is not a valid Salesforce record type for either the lead or contact object in Salesforce.
Løsning
Resolve this issue by asking your Salesforce administrator to follow one of these steps:

1. Add the record type to lead/contact object. See Salesforce documentation for instructions on creating record types.

2. Update the record type value on the Account Engagement prospect record to match one of the existing record types in Salesforce. See Salesforce documentation for instructions on where to find the existing record types for the lead or contact object.
Vidensartikelnummer

000382568

 
Indlæser
Salesforce Help | Article