Report or Dashboard Subscription Limit Reached: How to Free Slots and Understand the Hard Cap

This article answers the question of what a Salesforce user can do after reaching the report or dashboard subscription limit, and explains why the limit cannot be increased.

Per-User Subscription Limit in Salesforce Reports and Dashboards

Salesforce enforces a limit on the number of scheduled reports and dashboards each user can subscribe to:

• Unlimited and Performance Editions: up to 15 report subscriptions and 15 dashboard subscriptions per user
• All other editions (Enterprise, Professional, Group, etc.): up to 7 report subscriptions and 7 dashboard subscriptions per user

Note: Report subscriptions and dashboard subscriptions count separately. A user can have 7 report subscriptions and 7 dashboard subscriptions simultaneously in a non-Unlimited edition.

Why the Subscription Limit Is a Hard Cap

This limit is enforced at the edition level and cannot be increased by Salesforce Support or through your Account Executive. The only resolution is to cancel existing subscriptions to free slots.

Step 1: View Your Current Subscriptions

1. Go to the Reports tab.
2. Click Subscribed in the left sidebar to see all reports you are currently subscribed to.
3. For dashboards, go to the Dashboards tab and click Subscribed.

Step 2: Cancel an Existing Subscription to Free a Slot

1. Open a report or dashboard you are subscribed to.
2. Click the Subscribe button (it shows as active or filled).
3. Click Unsubscribe or remove the subscription schedule.
4. Confirm the cancellation. The slot is immediately freed.

Note: For Platform license users, an admin must enable the subscription feature before users can subscribe to reports or dashboards.

Step 3: For Admins - Remove a Frozen User from a Subscription

If a frozen or deactivated user is included in a subscription's recipient list, the subscription may fail silently. To resolve this issue:

1. Open the report or dashboard that the frozen user was subscribed to.
2. Click Subscribe.
3. Remove the frozen user from the recipient list, or change their email address to a defunct address.
4. Save the subscription.

FAQ: Can I increase the Salesforce report or dashboard subscription limit beyond 7 (or 15 for Unlimited)?

No. The subscription limit is a hard cap tied to your Salesforce edition. It cannot be increased by Salesforce Support or through licensing. The only option is to cancel existing subscriptions to free slots.

FAQ: What should I check when a subscription email stops arriving and the user is not at the limit?

Check the following items:

• The email address on the user's profile and under Settings > Email > My Email Settings.
• Whether the user is frozen or deactivated.
• Whether the report or dashboard folder is still shared with the user.
• Whether IT or corporate email is filtering the sender domain.

FAQ: Can a user subscribe to a dynamic dashboard in Salesforce?

No. Subscriptions are not supported for dynamic dashboards. The user must subscribe to a static (run-as-specific-user) version of the dashboard instead.

FAQ: What is the maximum number of recipients for a single report or dashboard subscription?

Each subscription supports up to 500 recipients. If the total users in added roles, groups, and individual users exceeds 500, some users will not receive the subscription email. Users added directly are prioritized over role and group additions.