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Account Engagement Sync Error: 'Uniqueness error with http://pi.pardot.com/prospect/read/id/XXXX. Consider merging'

Дата публикации: Sep 30, 2025
Описание
This is a common Salesforce connector sync error that can show in Account Engagement. This error can occur when a prospect record is syncing with an archived record in Salesforce.
Решение
We recommend merging the records or trying to resync the record again. If the prospect records are synced to Salesforce, we recommend merging the corresponding Salesforce records and allowing the merge to sync down into Account Engagement. If one or both of the duplicate records are in Account Engagement, you can merge them directly in Account Engagement. If the issue persists, ask your Salesforce Administrator to review the deduplication rules in case there's any error there.

Then, when the error is fixed, follow the steps outlined here if there are several prospects with this sync error.
Номер статьи базы знаний

000383415

 
Загрузка
Salesforce Help | Article