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Engagement - Cancel a Scheduled User-Initiated Email Send (Tracking or Interactions)

Data pubblicazione: May 28, 2026
Descrizione

If a scheduled or in-progress User-Initiated Email Send needs to be stopped — for example, because the wrong audience was selected, the email contains an error, or the send was triggered at the wrong time — use the Cancel Send feature in Marketing Cloud Email Studio.

Important: Cancelling a send is a permanent action. Any subscribers who have not yet received the email will not receive it — the cancelled send cannot be restarted from the same Job. A new send must be configured if you need to re-send to the remaining audience.

There are two paths to cancel a User-Initiated Send depending on the audience type used — see the Resolution below to identify which path applies to your send.

Risoluzione

Method 1: Cancel via Tracking (Standard User-Initiated Sends)

  1. Log in to Marketing Cloud Engagement.
  2. From the app switcher, select Email.
  3. Navigate to Tracking > Sends.
  4. Locate and select the Job you want to cancel.
  5. Click Cancel Send.

This action permanently cancels the send. Any subscribers who have not yet received the email will not receive it.

Method 2: Cancel via Interactions (Salesforce Data Extension Sends)

If the send targets a Salesforce Data Extension, it will not appear under Tracking > Sends. Use the following path instead:

  1. Log in to Marketing Cloud.
  2. From the app switcher, select Email.
  3. Navigate to Interactions > User-Initiated Emails.
  4. Locate and select the Job you want to cancel.
  5. Click Cancel Send.
Numero articolo Knowledge

000384224

 
Caricamento
Salesforce Help | Article